FAQ

• The main Contact/parent that registered their player will already have access to ALBION Connect desktop. Reference the Invitation Email sent from no-reply@byga.net to login to ALBION Connect Desktop.

  • The same login is used to login to ALBION Connect Mobile.

• Additional Contacts can be added by the Parent on their own in the ALBION Connect app. See Managing Additional users below.

  • Each Contact must have a unique email address

• ALBION Connect mobile is available in iTunes for IOS and Google Play for Android

• Only one login needed for Contacts with multiple players in the club

• Players that are 13 years of age and older can be added as a "Contact" to their own profile (with unique email address) to see schedule, games, RSVP, Evaluations, Team Chat, Team Messaging.

• Training Schedules (Events) created by the Club can be edited if needed by Team Manager or Coach

• Tournament Schedules - in order to show in ALBION Connect, the Team Manager simply needs to notify our tech team and the tournament schedule will be added. See League and Tournament Events Below

ALBION Connect is available to all active players within the ALBION SC Network of clubs. In order to access ALBION Connect, you will first need to be invited to a team. Invitation emails with the specific club link are sent from the club Administrators to the Parent email address on file used during tryouts. Once registered by the parent, additional parents, older siblings, grandparents, and nanny's can also be added as a "Contact" of the player. See Managing Additional Users.

If you are not receiving your password reset email, the email may be blocked by your email provider. System emails often are blocked by MSN, HOTMAIL email servers. If you have this issue, please contact support@albionconnect.com

If you are not receiving your password reset email, the email may be blocked by your email provider. System emails often are blocked by MSN, HOTMAIL email servers. If you have this issue, please contact support@albionconnect.com

So our team may quickly assist you, within the email please include:

ALBION Club Location:

Parent Full Name:

Parent Phone Number:

Parent Email Address:

Player Full Name:

With ALBION Connect, you do not need to manually add your League Games or Tournament Games. Leagues Games and Tournament Games will automatically be added when our IT team is notified of an upcoming Tournament. Once you finalize your tournaments, simply email our team and notify by emailing the Tournament page link your team is enrolled in.

Email to: tournaments@albionconnect.com

Subject: Please Add this Tournament

Body: Please add this tournament to ALBION Connect. (Provide the link to the tournament)

You can sync your ALBION Connect calendar to your Google calendar or Apple calendar.

On the ALBION Connect mobile iOS app, to sync to your iOS calendar:

• Go the Calendar tab

• Click on the export icon at the top left of the screen.

• Click on the Subscribe button

• Complete iOS calendar syncing by confirming Subscribe.

On the ALBION Connect mobile app, to sync with another calendar:

• Go the Calendar tab.

• Click on the export icon at the top left of the screen.

• Click on the "Instructions for subscribing in other calendars"

On the ALBION Connect web app:

• After you log in to your ALBION Connect web app, click on your club logo and then click on My Calendar. This will take you to your personal page with your combined calendar in case you have multiple teams.

• If logged in you can also go there by clicking on the club logo on the top left to go to your dashboard page and click on "My Calendar".

• Click on the "Subscribe/Export" button on the top right of your calendar. Either use the Subscribe/Export button to open your calendar and subscribe or "copy subscription link" for import into your external calendar.

• If you have multiple teams and only want to subscribe to one of the team calendars, go to the team calendar and follow Step 2 above.

Note: As with other apps, the sync process and change updates take time to be reflected on Google calendars (12-24 hours is typical for apps that syncs to Google calendar). The sync process with an iOS calendar is faster. In addition, in iOS the frequency of updates can be adjusted in iOS settings.

Copy the desired calendar link from Byga and then add it to a web based Google calendar, as follows:

1. On the Byga web page for a calendar, choose "Copy Subscription Link." This puts the URL in your clipboard.

2. In Google calendar on the web, click the "+" (next to "Add a friend's calendar") and then "From URL".

3. Paste the copied link in there, and click "Add Calendar."

Note: to subscribe in google, you must use the web based google calendar as it is not possible to subscribe to a calendar in the Google calendar mobile app.

You can follow a similar process for non-Google calendars. Please follow the instructions in your calendar app.

In the iPhone calendar app, you can find your Byga calendar subscriptions by clicking on Calendars at the bottom of the screen. If you find a calendar you want to delete, click on the "i" to the right of the calendar name, scroll down to the bottom of that subscription, and select Delete Calendar.

This is a good option for calendars that you only check occasionally. You can tell that your calendar is hidden if the square next to it isn't colored in.

1. On your iPhone or iPad, open the Google Calendar app.

2. In the top left, tap Menu.

3. In your list of calendars, tap the colored box next to a calendar name.

Adding an additional player contract (e.g., a parent or guardian) is done by someone with the permission to do so. This is typically an existing player contact, a team manager or a club admin. To do this, one of these users will need to follow these steps:

• Login to their web-based ALBION Connect account

• Go to the player's profile (if don't see player, click on club logo then select the player)

• Click on the +invite button.

• Fill out the requested information. A unique email address is necessary.

• Optionally, you can reduce the player contact's access level as noted below.

• Players, 13 or older, can be added as a "Contact" to their own Profile.

Access level: There are two levels of player access: Player Contact (Full access) or Player Fan (Limited access).

Player Contact has FULL Access and has access to schedules, financials, evaluations, and more.

Player Fan only sees player and team event information. When adding a Contact, they are automatically added as Full access. You can click on the menu next to the player contact and select "Limit access." This will change a "Player contact" with Full access to a "Player fan" with Limited access. A Player contact with "full access" can limit access or provide full access to others.

Families can change credit card information by visiting their account invoice/payments tab, selecting the appropriate invoice, and successfully processing a payment using the new card information. Typically, ALBION Connect runs the charges late at night on the due date. A family needs to make this successful change before the auto-billing takes place. We provide an email notification about 48 hours before the auto charge — this message also has a link to their invoice where the update can be made.